How we work • Five-stage process
How We Work — From First Contact to Delivery
Every engagement follows the same five-stage process. You know what happens at every step, what it will cost, and what you will receive — before you commit to anything.
1 business day
Response time
None to consult
Commitment required
Written scope
Documentation
A Structured Process From Consultation to Delivery
Every engagement follows the same five-stage methodology. You know exactly what happens, what it costs, and what you will receive before work begins.
Free Consultation
Contact us via Zoom, Teams, WhatsApp, WeChat, phone, or email.
We listen carefully, ask the right questions, and give you an honest assessment of how we can help.
No commitment. No payment. Just a clear conversation.
Scope & Agreement
We prepare a written Service Scope document confirming exactly what we will do, the timeline, and the fee — in plain English.
You review, ask questions, and sign off.
Work begins only after you are satisfied with the scope and the deposit is received.
We respond within 1 business day (CST / AEST).
We Handle China
Our China-based team manages everything on the ground.
Supplier research and communication in Mandarin. Factory inspections. Freight booking and documentation.
You do not need to speak Mandarin, understand Chinese business practices, or know how to read a Bill of Lading. That is our job.
31°13′N 121°28′E
SHANGHAI
23°07′N 113°15′E
GUANGZHOU
22°32′N 114°03′E
SHENZHEN
Regular Updates
You receive a structured update at every key milestone.
Every update is in plain English with clear next steps. You always know where your project stands without needing to chase us for information.
Delivery & Completion
Your goods arrive as documented.
We issue a project completion summary and remain available for follow-up. We are building a long-term relationship, not completing a one-off transaction.
Our Commitment
No hidden fees.
No supplier commissions.
Everything confirmed in writing before work begins.
Channels
Communication
Zoom / Google Meet
Preferred for first consultation — allows screen sharing of product specs and documents.
Microsoft Teams
For clients in corporate environments.
Phone
For a straightforward conversation without video.
Preferred for clients in the Middle East, South Asia, and Southeast Asia.
WeChat (微信)
For Chinese-speaking clients and mainland China-based buyers.
For complex written briefs or when a detailed written exchange is more useful than a call.
Coverage
Time Zones
China Standard Time
CST · UTC+8 · Shanghai · Guangzhou · Shenzhen
Australian Eastern Time
AEST / AEDT · UTC+10/+11 · Sydney · Melbourne
Coverage
Early morning Asia time through to evening Australian time — overlapping with European afternoon hours.
Response within 1 business day (CST / AEST).
Ready to start?
Book a free consultation. We will listen to what you need and give you an honest assessment of how we can help.